---
title: Onboarding
description: "// What to know about your WhatsApp number To take full advantage of WhatsApp’s notification sending feature, it’s important to understand that when you activate a number on the platform, you’re essentially **creating a new WhatsApp account using the official…"
url: "https://www.prenotazionicloud.com/en/docs/onboarding-2/"
updated: "2025-09-29"
category: Notifications
---

# Onboarding

// What to know about your WhatsApp number

To take full advantage of WhatsApp’s notification sending feature, it’s important to understand that when you activate a number on the platform, you’re essentially **creating a new WhatsApp account using the official APIs**.

As with any WhatsApp service, each phone number can only be associated with one account at a time.

For this reason,**it’s not possible to use the same number for two accounts simultaneously** (for your personal/business WhatsApp account and the Cloud Booking platform).

#### WhatsApp Number Activation

If you already have an account/used to connect your number to the platform via the WhatsApp API, **you’ll first need to manually delete your existing WhatsApp account** (uninstalling the app isn’t enough).

This step, as mentioned previously, is necessary because WhatsApp only allows one active account per phone number.

#### Delete Existing WhatsApp Number Account

If you want to use a number already active on WhatsApp Business, you can do so by following these steps:

1. **Delete existing account:** Log in to the WhatsApp Business app and go to **Settings > Account > Delete** Account
2. **Proceed with activation:** Once the account has been deleted, you will be able to associate the number with Cloud Reservations
3. **Consider the consequences:** You will permanently lose all conversation history from the previous account.

#### Register WhatsApp Number on Platform

To start the integration, remember to have:

- Access to your Facebook Business Manager
- Phone number for WhatsApp
- Your company information

The number you use must be yours (registered under your company) and must be able to receive verification calls and SMS from Meta.

The system will open a modal window and the process will continue to Meta.