EMAIL AND WHATSAPP REMINDERS
The customer receives the right information, without manual messages.
Send booking-related confirmations, reminders, and updates via email and WhatsApp.
Reduce repetitive tasks for your staff and help customers remember the date, time, and useful information.
COMMUNICATIONS RELATED TO THE BOOKING
Every message starts with the correct data
When the appointment schedule and communications are separate, errors, oversights, and manually drafted messages increase. Prenotazioni Cloud uses booking information to send communications that accurately reflect the current status.
Conferme immediate
Il cliente riceve un riscontro dopo la prenotazione senza attendere un intervento manuale.
Promemoria automatici
Le comunicazioni vengono inviate prima dell’appuntamento secondo la configurazione prevista.
Meno assenze
Ricordare data e orario riduce dimenticanze e richieste di conferma allo staff.
Canali coordinati
Email e WhatsApp fanno parte dello stesso flusso operativo della prenotazione.
AUTOMATE REPETITIVE MESSAGES
From confirmation to reminder, without losing the context
Communications can guide the customer through key moments: creation, the approach of the appointment, modification, and cancellation.
AFTER BOOKING
Confirm the date, time, and service now
The customer receives a useful summary, and the staff does not have to prepare the same message every time.
- Dispatch linked to the new booking
- Data consistent with the records in the schedule.
- Useful information to ensure you are prepared
- Reduction in verification requests
BEFORE THE APPOINTMENT
Automatically remembers the reservation
Schedule the reminder so that the customer receives the notification at the most useful time for your business.
- Scheduled to be sent before booking
- Always up-to-date date, time, and details
- Reduction of missed appointments and no-shows
- Fewer confirmation calls for the staff
EMAIL COMUNICATIONS
Send complete and readable messages
Use email for confirmations, summaries, and information that the customer can refer back to later.
- Content linked to booking details
- Summary easily archived by the client
- Updates consistent with modifications and cancellations
- Centralized management from the platform
WHATSAPP COMUNICATIONS
Reach the customer via an immediate channel
Supplement email with WhatsApp for quick communications regarding the booking and activity setup.
- Messages associated with the booking
- Reminders easily visible on smartphones
- Reduction of manual tasks
- Coordinated use with other channels
EXCHANGES AND CANCELLATIONS
Keep the client updated
When a booking changes, communication must reflect the new situation without leaving conflicting information.
- Updates related to the changes made
- Notice of cancellation
- Data consistent with the current agenda
- Greater clarity for the customer and staff
INTERNAL COMMUNICATIONS
Keep the team informed as well
Summaries and operational notifications help business managers keep track of bookings and deadlines without the need for constant checks.
- Configurable daily summaries
- Reminders linked to recurring tasks
- Information available to authorized users
- Reduced reliance on manual controls
RELATED FEATURES
Communications follow the entire flow
Confirmations and reminders become more reliable when they use up-to-date data on schedules, payments, people, and clients.
Online bookings and calendar
Collect requests from multiple channels and keep every appointment in the same calendar.
Payments and down payments
Request payments, deposits, or guarantees, and link every collection to the booking.
Operators, resources and locations
Coordinates people, spaces, roles, and structures using consistent schedules and availability.
Clients, reports and automations
View history and summaries, and automate recurring operational tasks.
Do you want to cut down on phone calls, oversights, and manually prepared messages?
Let’s define together which communications to send, via which channel, and how far in advance of the booking.