PRENOTAZIONI CLOUD SUPPORT
Need help? Speak directly with our team.
Contact us with questions about configuration, operational issues or day-to-day use.
You can send your request at any time: our team will review it as soon as possible.
Quickly find the right way to get help
For specific requests, you can contact us directly. For common questions, check the documentation and FAQ first: you may find the answer immediately.
The recommended channel for detailed requests, attachments and issues that require further investigation.
For short questions, quick checks and an initial conversation with our team.
Documentation
Practical guides for configuring and using the main Prenotazioni Cloud features.
Frequently Asked Questions
Answers to common questions about the free trial, bookings, configuration and day-to-day use.
PREPARE YOUR REQUEST
Information that helps us respond more effectively
A complete message reduces back-and-forth and helps us understand the issue more quickly.
Do not send passwords, full payment card details or unnecessary personal information.
- Business name and portal address
- Page or feature involved
- Action performed and result obtained
- Error message, date and approximate time
- Screenshot or short video, when useful
A SIMPLE PROCESS
How we handle a support request
Your request goes directly to the team behind the product. When we need more information, we will contact you before proceeding.
1. We review the context
We review the description, any attachments and the information about the business involved.
2. We investigate the issue
We analyse the behaviour and, where possible, try to reproduce it in the relevant workflow.
3. We keep you updated
We reply with a solution, a request for further information or an update on the technical work.
SUGGESTIONS AND NEW FEATURES
Customer ideas help the product evolve
You can send proposals and use cases by email. Each request is assessed according to its impact, fit with the product, security and potential value for multiple customers.
Submitting a suggestion does not represent a commitment or a release date, but it remains an important contribution to the roadmap.
Still need help?
Contact us with the business name, the page involved and the issue you encountered. For sales enquiries or a product presentation, please use the Book a Demo page instead.