FAQ
FREQUENTLY ASKED QUESTIONS
Everything you need to know before and while using the platform.
Find quick answers regarding the free trial, bookings, setup, payments, communications, and support.
Available features may vary depending on the industry and the chosen configuration.
Go directly to the section you are interested in
The questions are organized by stage of use, so you can find the answer more quickly without scrolling through the entire page.
Before you get started
Free trial, website, booking page, and first steps.
Bookings and organization
Calendar, services, staff, rooms, tables, resources and access.
Payments and communications
Stripe, deposits, credit card guarantees, reminders, packages and gift cards.
Data, support, and product
Infrastructure, roles, assistance, suggestions and product limitations.
Free trial, access, and first steps
The essential answers for understanding how to get started and how to present the service to clients.
PrenotazioniCloud is designed for businesses that manage bookings or appointments, including restaurants, salons and wellness centers, medical and professional practices, sports centers, event organizers, and other appointment-based businesses.
Features and workflows are tailored to the specific industry and the way the business operates.
No. You can use a dedicated booking page and request a subdomain such as businessname.prenotazionicloud.com.
The link can be shared via your website, social media, messages, or a QR code.
You can share the direct link to your page or embed it in a button on your website. Customers see services and availability that align with your configured rules.
Yes. The free trial lasts 14 days and does not require payment details.
During the trial, you can test the workflow, configure key data, and see if the solution is a good fit for your business.
Once finished, you can decide whether to activate one of the available plans. Before activation, you can contact the team to clarify configuration, costs, and required features.
Yes. The demo is tailored to your industry and the workflow you want to manage, rather than simply showcasing the platform's features in sequence.
Calendar, people and resources in one workflow
Questions regarding the operational functions used by the team on a daily basis.
Yes. Online requests and those received by phone can be recorded in the same schedule, so the team works from a single, up-to-date availability view.
Yes. You can define services or offerings with specific durations, prices, and rules. Configuration varies depending on the sector and the functions used.
Yes. You can assign people to the services they can perform and configure availability and access rights consistent with their roles.
Yes. Cloud Bookings can link necessary resources—such as rooms, booths, workstations, tables, courts, or equipment—to the booking.
The specific resources available depend on the sector and the configuration.
Yes. The restaurant version includes features dedicated to the dining room, tables, covers, shifts, and the waiting list.
Yes. You can create dedicated access for collaborators and staff members. Permissions and visible functions can be based on the assigned role.
Yes. The customer profile can store bookings, appointments, communications, and other operational information related to the relationship with the business.
Yes. The platform provides dashboards, summaries, and operational reports. The available information depends on the sector and the activated functions.
Payments, guarantees, and customer messages
Information on Stripe, reminders, and sales tools linked to bookings.
Yes. To use online payments, you can create or link a Stripe account from your private area.
Yes, when required by the workflow and the selected configuration. Deposits, payments, and guarantee cards can be linked directly to the booking.
No. Sensitive payment information is handled by the connected payment provider, such as Stripe. Prenotazioni Cloud stores only the operational information needed to link the payment status to the booking.
Yes. You can set up email confirmations and reminders and, when enabled, WhatsApp notifications.
Any costs associated with external messaging services remain separate and depend on usage and the service provider.
Yes, in configurations and sectors that support these features. You can link packages, gift cards, or prepaid experiences to customers and bookings.
Prenotazioni Cloud non applica commissioni aggiuntive alle prenotazioni ricevute.
Eventuali costi di pagamento online, messaggistica o altri servizi esterni dipendono dai relativi fornitori.
Infrastructure, support and solution scope
Answers regarding security, support, documentation, and product development.
Prenotazioni Cloud uses Microsoft Azure cloud infrastructure, with resources hosted in Europe. Security management includes updates, backups, access control, and ongoing application maintenance.
You can contact the team via email or WhatsApp. Email is recommended for detailed requests and attachments.
You can submit your request at any time. The team will address it as soon as possible, without a guarantee of immediate or continuous 24/7 support.
Yes. You can submit ideas and use cases via email. Proposals are evaluated based on impact, product alignment, security, and utility for multiple customers.
Submission does not constitute a commitment or a release date.
No. For medical and professional practices, Prenotazioni Cloud manages appointments, availability, professionals, communications, and booking-related payments.
It does not replace medical records, electronic health records, or specialized medical software.
The solution can evolve alongside your business needs. The team can help you evaluate the features, configuration, and plan best suited to your new workflow.
Yes. The user guides are organized by topic and explain how to configure and use the main features.
Didn't find the answer you were looking for?
Consult the documentation or write to us, specifying the activity, the relevant page, and the question you would like clarified.